The End of AI Ambiguity Report – Inrule/Forrester

This is an exciting report about using AI/ML for business decisions. AI/ML is becoming critical for business today. This is said to increase by 95% in three years. One key aspect of the report was the need for explainability to reduce risk and reassure stakeholders by improving the ability to explain outcomes in digital decisioning, resulting in better decisions and customer experience.

Critical points in the report are:

• 95% will use AI for business decisioning (In the next 3 years)
• 48% would increase their use of AI
• 60% were concerned about reaching ethical goals
• 57% said that AI would help assist human decision making
• 40% developing automated systems of insight for internal teams
• 45% use automated process management
• 2/3 say that technology and operations may limit progress
• 67% say the decision process has become too complex and needs AI
• Lots more…

Key takeaway and insight
The explosion of data is creating massive complexity with hard decisions in organisations. AI decisions help speed up time and improve the accuracy and consistency of business decisions. AI/ML processing is already assisting the decision process and will become increasingly important. However, explainability will be critical to its growth of adoption.

Read the report here (May ask for your email address)

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