One of the biggest revolutions in technical support is the use of Augmented Reality (AR) and Computer Aided Design (CAD). If you are in a rush and there is technical problem, you could spend a few hours on the phone with the technician.
Or you could be super bold and attack the problem by reading the manual. This is a brave move, because products tend to be developed so quickly that detailed manuals are often left behind, creating more delay and confusion. Also, even when you have a good manual it can be super hard to visualise. Step forward AR + CAD visualisation.
Here is an example by leading visualization company Theorem XR where you hold up a tablet or phone in front of the technical object. The software maps the cad drawing on top and shows you in an exploded view how it is assembled. There is no question, how this can save time in hours of understanding and training.
Contact me if you are interested in this technology. I can help you find the best technology, approach and return on a solution for you.
Keywords – Augmented Reality, visualization, manual, AR, CAD, technical writing, technical illustration